Job Title: Housing Business Development Officer (Leaseholder Co-ordinator)
Location: Appletree Court, Lyndhurst
Salary: £21,556 – £23,214 per annum
Hours: 37 per week
We are looking for a dynamic, positive and forward-thinking individual to join our Housing Business Development Team to help us support the delivery of critical housing services throughout the New Forest district.
It is an exciting time to join our Housing Service as we continue to build on a major restructure of service delivery across all our front-line services. This new role will help us focus on continuous improvements to our Leaseholder Service offering and, for the first time, Shared Owners who part buy brand new properties developed by the Council.
We have 123 Leaseholders who have previously bought their council rented property under the Right to Buy and 2 new shared owners who will be the first of many over the coming years.
This role will be primarily responsible for supporting our leaseholders, whilst co-ordinating and working with other departments to effectively manage our leasehold and shared ownership portfolio.
The role will also be responsible for ensuring owners are charged correctly for services, repairs and improvements, whilst at the same time forecasting future costs to maximise income for the council and to help owners plan financially.
You will also be assist the Housing Business Development Team in the allocation of garages and recovery of charges due, administering the Right to Buy scheme, Direct Debit processing, administration of the financial element of emergency accommodation and Private Rent Sector Schemes, providing administrative support to our homelessness team and a range of other duties necessary to support colleagues in our homelessness; advice; housing options; tenant income; performance management, tenancy management and private sector housing teams.
We are looking for a candidate who can demonstrate the initiative to improve our leasehold offering, to improve processes and lines of communication. However, experience in leaseholder support or management, housing, finance or administration, together with working for a local authority, will therefore be a distinct advantage for interested candidates.
The post is advertised as full-time, but part-time applications will be considered. You will be required to support the business systems used by the service, so whilst full training will be provided, you will need to be experienced in the use of ICT, including Office 365, particularly Excel and Teams.
What we can offer in return is a great place to work and a great team to work with, in an environment that will include the opportunity to work remotely as well as office-based, with flexible working hours around business needs. We believe that all employees make a valuable contribution to the work of the council and that is why we encourage a trusting and open culture where each employee is supported and respected equally, ideas are actively sought and self-development promoted.
A full induction and training will be provided.
Benefits include:
Applicants should note:
For informal chat about the role, please call Kerry Leach (Housing Business Development Manager) on 023 8028 5292.
Closing date for applications: 21 February 2021
Interview date (provisional): 10 March 2021 – Interviews to be held on MS Teams.