Salary: £24,230 - £33,024 per annum (Career Grade)
Hours: 37 hours per week
Base: Appletree Court, Lyndhurst
We are looking to recruit a capable and experienced Tenancy Management Officer (TMO) to join our developing and expanding Estate Management and Support Service.
Your role will focus on ensuring that our Neighbourhoods are safe, our Housing stock is maintained and enhanced to a good standard by working with other teams and customers.
You will ensure that customers' tenancy agreements are adhered to.
This will require you to manage a busy workload consisting of Nuisance/ ASB cases, supporting all parties (complainants, perpetrators and witnesses) with an emphasis on problem resolution to increase cohesion and customer satisfaction using a range of positive interventions.
In addition you will be required to manage estate inspections, ensuring all Health & Safety concerns are identified and referred to our internal Housing Maintenance Team. A range of tenancy management visits will be undertaken for meetings, new tenancy sign ups and all other relevant duties pertaining to managing a variety of tenures within a large housing stock.
You will:
In return you will enjoy variety and the support of a great team and organisation. You will have flexibility and freedom to solve problems, get positive results and make a real difference to the lives of our customers.
The Post Holder will need to possess:
Currently the postholder is working a mixture of office, community and home working. Your base is at Appletree Court in Lyndhurst with the technical support and ability to work remotely across the district to deliver an effective customer based service.
The role requires the post holder to undertake visits therefore a full drivers licence and use of a car is essential. A monthly car allowance will be paid in addition to mileage expenses incurred.
There may be occasions that the post holder will be required to work outside of core working hours.
Interviews will only be offered to candidates who meet the essential criteria.
What we can offer in return is a great place to work and a great team to work with. We believe that all employees make a valuable contribution to the work of the Council and that is why we encourage a trusting and open culture where each employee is supported and respected equally, ideas are actively sought and self-development promoted.
CV's will not be accepted without a completed application form.
Benefits include:
23/24 days leave per annum
Local Government pension scheme
Employee Assistance Programme (free 24 hour legal, financial and personal advice for employees).
If you would like some more information about this post or would like an informal chat please contact Sharon Wicks on 023 8028 5117.
Closing Date: Wednesday June 30th 2021
Interview Date-Provisional date for interviews are to held on Wednesday July 7th 2021